Refund policy

Return Policy for Embroidered Products

At Hannah Louise Stitches, each embroidered piece is crafted with care and attention to detail. Due to the handmade nature of our embroidered products, we can only accept returns or exchanges in specific circumstances.

Returns & Exchanges

We accept returns or exchanges only for faulty or damaged items. If your product arrives defective or damaged, please contact us within 14 days of delivery with photos of the issue.

As each embroidered product is made to order, we cannot accept returns for change of mind or personalized/custom orders.

If an exchange is not possible, a refund may be issued.

How to Initiate a Return

Email hlstitches@outlook.com within 14 days of receiving your order with your order number, a description of the issue, and clear photos.

If approved, we will provide return instructions.

Items must be returned unused and in their original packaging within 30 days of delivery.

Customers are responsible for return shipping costs unless the item is faulty.

Once received and inspected, we will process your refund or exchange.

 

Colourflo Bargello Return Policy

We hope you love your Colourflo Bargello Needlepoint Kit, but if you need to make a return, we’re here to help!

Returns & Exchanges

You may return your kit within 30 days of delivery for a refund or exchange.

Kits must be unused, unopened, and in their original packaging to qualify for a return.

We cannot accept returns for kits that have been opened or partially used.

If your kit arrives damaged or faulty, please contact us within 14 days of delivery with photos, and we will arrange a replacement or refund.

PDF pattern downloads are non-returnable due to the instant, digital nature of the item.

How to Initiate a Return

Email hlstitches@outlook.com with your order number and reason for return.

If approved, we will provide return instructions.

Return the kit within 30 days of receiving it. Customers are responsible for return shipping costs unless the item is faulty.

Once received and inspected, we will process your refund or exchange.

 

 

If you have any questions, feel free to contact us at hlstitches@outlook.com